Shipping & Refund Policy
Everything you need to know about how we ship your order and how returns and refunds work. Questions? Email support@freshfiltersupply.com.
Shipping
Processing time. Most orders are processed and shipped within 1 to 2 business days. Orders placed on weekends or holidays are processed the next business day.
Delivery time. Once shipped, orders typically arrive within 3 to 7 business days depending on your destination. Larger items may ship by freight and can take longer.
Carriers & tracking. We ship via trusted carriers such as USPS, UPS, and FedEx. A tracking number is emailed to you as soon as your order ships so you can follow it to your door.
Shipping rates. We use a fixed flat rate of $20 for shipping all orders, all orders above $150 gets free shipping across the U.S
Addresses. Please double-check your shipping address at checkout. Orders returned to us due to an incorrect or incomplete address may incur a re-shipping charge.
Damaged or missing items. Inspect your order on arrival. If anything arrives damaged, or if an item is missing, email us at support@freshfiltersupply.com within 48 hours of delivery with your order number and a photo, and we will send a replacement or issue a refund.
Returns & Refunds
30-day returns. You may return new, unused filters in their original, unopened packaging within 30 days of delivery for a refund.
Condition. To be eligible, items must be unused and in the same condition you received them, in their original packaging. Filters that have been installed, opened, or used cannot be returned for hygiene and performance reasons.
Non-returnable items. Opened or installed filter cartridges and media, custom or special orders, and clearance items marked final sale are not eligible for return.
Return shipping. Customers are responsible for return shipping costs unless the return is due to our error or a defective or damaged product, in which case we cover it.
Refunds. Once we receive and inspect your return, we will notify you and process your refund to the original payment method. Refunds typically appear within 5 to 10 business days depending on your bank or card issuer. Original shipping charges are non-refundable.
Exchanges. Need a different size or the correct filter for your system? Email us at support@freshfiltersupply.com and we will help you exchange it quickly.
Defective or wrong item. If you received a defective item or the wrong product, contact us within 48 hours of delivery and we will make it right at no cost to you.
How to start a return
Email support@freshfiltersupply.com with your order number and the item you would like to return or exchange. We will reply with simple instructions and, where applicable, a return address.